NZ retailer talks up voice recognition

One of New Zealand’s largest supermarket co-operatives said a new voice recognition tool has helped boost productivity in its warehouse operation.

Foodstuffs Wellington, a co-operative of more than 180 member grocery stores in the lower half of the North Island, has implemented Infor’s voice solution at two of its distribution centres. It plans to add the technology at a third centre next month. Infor provides business-specific software to organisations of all sizes.

Foodstuffs said one of the biggest challenges faced by the distribution industry is the amount of time required to pick products for order fulfilment. The manual process of collecting products off a warehouse shelf is susceptible to human error.

“We needed to increase productivity while maintaining the high level of accuracy that our existing radio frequency system provided,” said Joe Bolton, general manager, operations for Foodstuffs Wellington.

Foodstuffs is forecasting a six to eight percent reduction in “pick time” and a 95 percent reduction in equipment repair bills as a result of integrating Infor’s WM Voice solution and SCM Warehouse Management solution.

“The retail distribution industry is highly competitive and faces labour shortages, increasing quantity of product lines and demand for higher levels of service,” said Tim Moylan, Infor’s VP Supply Chain Solutions Asia Pacific. “Even one percent improvement in productivity results in an increased competitive advantage. Voice is increasingly a solution for leading distributors to gain that edge.”

Foodstuffs Wellington is one of three Foodstuffs regional co-operative groupings which collectively have a 56 percent share of the New Zealand grocery market.

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Telecom NZ’s acquisition of PowerTel gets green light

in brief Telecom New Zealand’s acquisition of PowerTel is one step closer after PowerTel’s shareholders today voted in favour of the deal.

PowerTel managing director Paul Broad said in a statement that the shareholders’ approval was the next step in bringing the telecommunication providers together.

“Since we announced the acquisition in late January, we have been undertaking the various regulatory and due diligence procedures and today’s approval by shareholders brings us closer to the conclusion.”

The next step, according to Broad, is to get the final approval of the Federal Court for the scheme. He anticipates the deal will be completed early next month.

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G9 lodges fibre proposal with ACCC

update A group of Telstra’s rivals known as the G9 today formally lodged their draft proposal for a nationwide fibre broadband network with the competition regulator.

Telcos involved in the group include AAPT, iiNet, Internode, Macquarie Telecom, Optus, PowerTel, Primus, Soul and TransACT.

The proposal — known as a Special Access Undertaking (SAU) — forms a significant step towards getting regulatory and government approval to build the network, which would initially reach some four million households and businesses, according to a statement issued this afternoon by the group.

A spokesperson for the group declined to provide a copy of the SAU for publication.

Communications Minister Senator Helen Coonan is believed to have been discussing the G9’s plan — and also a rival proposal from Telstra — for some weeks. The Australian Labor Party has also promised AU$4.7 billion of taxpayer money towards the construction of such a network if it won the federal election scheduled for later this year.

However, the statement said the G9’s proposal did not rely on government money — instead being financed through the private sector. The G9 network would provide wholesale access to the network at “an average price” of between AU$21 and AU$24 per month.

“This proposal is in stark contrast to Telstra’s plan. Our proposal offers Australia fair and reasonable pricing and promotes competition, which will drive greater broadband choices for consumers,” Optus chief executive Paul O’Sullivan said in the statement. “Importantly, each access seeker will have the ability to differentiate their product and service offering.”

Primus chief executive Ravi Bhatia said the G9’s focus would now be on working with the federal government to “fine tune the regulatory arrangements” to support the proposal, while the ACCC considered the draft proposal and provided feedback. The regulator is also expected to eventually invite public comment on the proposal.

However, the G9 proposal still relies on using and replacing portions of Telstra’s existing copper network.

A Telstra spokesperson said the proposal was “just more paper to add to the press release mountain” the G9 had produced since they initially announced the plan last year. “Ask to see maps and engineering plans (which ideally should come before pricing, and you won’t get anything,” they added.

“On top of that the price given to the ACCC today is even more nonsensical because they haven’t factored in how much they would compensate Telstra for stealing its network, clearly they expect to be given it for free.”

What is the G9 proposal?

According to the group’s statement today, as well as its previous comments, the G9 proposal would see optical fibre cables extended out from telephone exchanges to neighbourhood cabinets, in a technique dubbed “fibre to the node”.

The rollout would invalidate substantial amounts of existing infrastructure currently owned by the G9, in addition to some portions of Telstra’s existing copper network. ADSL2+ — and maybe eventually the higher speed VDSL — technology would complete the last leg over Telstra’s copper network between the cabinets and buildings such as homes and businesses.

While the network would initially focus on capital cities, it would progressively be rolled out to densely populated regional centres such as Newcastle, Townsville and Ballarat. Areas currently not served by exchange-based broadband infrastructure (ADSL) would be a priority. Speeds of up to 24Mbps would be provided.

To own the network, the G9 would set up a new company Fibre Access Network Operating Company (FANOC). “Both access seekers and institutional investors would have an opportunity to invest in FANOC, but importantly, no single carrier will be allowed to control it,” the group said in its statement.

“As the network owner, FANOC would not provide retail telecommunications services. Its objective would be to deliver high-quality and cost-effective wholesale services to access seekers who will then compete in downstream markets.”

The group’s statement said the proposal included obligations on FANOC to ensure the timing and scheduling of its rollout took into account the interests of parties whose infrastructure would be affected.

FANOC would establish a group — dubbed SpeedReach — that would operate and manage the network.

“No individual carrier will control SpeedReach, and all access seekers will be entitled to membership of SpeedReach, including Telstra,” wrote the G9. “Speedreach will have both access seeker-appointed and independent directors and managers tasked with optomising the use of the fibre to the node network.”

The G9’s proposal would see access prices to the network set initially and then re-visited every three years, including a price cap from the second period of three years. “The price setting formula will ensure that FANOC can recover its costs (including a cost of capital) but no more than its costs,” said the G9.

The G9 are proposing a 12-year agreement with the Australian Competition and Consumer Commision, which the group said would be sufficient to provide investors with long-term certainty.

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Telstra offers ExpressCard for Next G

in brief Telstra today said it had started selling a laptop mobile broadband card in the ExpressCard form factor suitable for the latest Mac and PC machines.

The telco had previously only offered USB and PCMCIA card solutions, but many newer laptops only make use of the ExpressCard standard, which is a version of PCI Express.

The card allows downlink speeds averaging 550kbps to 1.5Mbps on Telstra’s nationwide Next G network, with peak speeds up to 3.6Mbps. A Telstra statement said pricing for the ExpressCard would match existing prices on the older style mobile cards, with an upfront cost of AU$299 for the card and a choice of plans based on time, speed or downloads.

The statement said all of Telstra’s wireless broadband devices were suitable for use with Microsoft’s latest operating system Windows Vista.

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Microsoft slams iPhone as irrelevant

Apple’s soon-to-be-launched iPhone will be irrelevant to business users because it is a “closed device” and does not support Microsoft Office, a senior executive with the software giant said this week.

“It’s a great music phone, and I’m sure it will be fantastic and have an interesting user interface,” Microsoft’s Asia-Pacific head of smartphone strategy Chris Sorenson told press during a recent visit to Australia.

“However, it’s a closed device that you cannot install applications on, and there’s no support for Office documents. If you’re an enterprise and want to roll out line of business applications, it’s just not an option. Even using it as a heavy messaging device will be a challenge,” the executive added.

One hundred and forty phone models already run Microsoft’s Windows Mobile operating system, while Apple’s new device is not expected to hit the US market until June, and Australia in 2008. The Windows mobile devices have picked up a significant portion of the converged device market, although they are up against the dominance of Nokia and its Symbian OS, Research in Motion and its BlackBerry OS, and decreasingly, Palm.

While the entry of the iPhone (with its cut-down version of Mac OS X) into this market offers new options for consumers, Sorenson believes user familiarity with the Windows Mobile interface — and the ease with which companies can buy and develop applications for the platform — will sustain its increasing popularity and help keep the iPhone out of the lucrative corporate market.

Windows Mobile was released in May 2005, but it wasn’t until early 2006 that devices based on the operating system had become widely available to Australian buyers. By contrast, devices running the latest version 6 of Windows Mobile (WM6) will be on the Australian market before the end of the month — beating Microsoft’s own projections that the platform would ship in the third calendar quarter.

While the iPhone will focus on integrating phone, Internet browsing and iPod features, WM6 adds enterprise-targeted features such as better synchronisation of data between mobile devices and office servers.

“The market in Australia is demanding the newest and greatest mobile technology.”

“With 3G we see Australians wanting more bandwidth on devices than ever before. There’s a growing trend towards smarter devices, and with WM6 we’ve tried to bring more of what you can do on a PC, onto the devices. Manufacturers can innovate heavily in their designs, but keep that consistent [Windows] look and feel,” Sorenson said.

When contacted, an Apple Australia spokesperson said: “I am not interested in commenting”.

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